Please note: if you already used HelloTalk in your new device, which produced new conversations, the instruction process below will erase them.
Backup restores chat history corresponding to your old device.
Q: How to save up your conversations?
A: Use "Back up" tool. Settings>Chat Setting>Back up
Find “htbackup” folder in your old phone’s SD card. If you don’t have file system option in your mobile, please install an “ES File explorer”
Then compress the folder.
3-Copy and extract the “htbackup.zip” to you new mobile phone. Make sure the path in your new phone is “SD card/htbackup”
4-Install “HelloTalk” from Google play or other app store on your new phone. If your new phone has installed HelloTalk, please uninstall and reinstall Login with the same email and the correct password, which you have backed up with. Then you will see the “Restore from Backup” option. Click it and go on.